If you’ve forgotten your PebbleGo admin password, resetting it using [b]Forgot Password[/b] will quickly get you back into your account. @image /content/dam/pebblegodev/help-center/forgot-password.png[400px] PebbleGo sign-in page on tablet @h5 What does “Forgot Password” do? The Forgot Password option allows admin users to reset the password for a [b]Building[/b] or [b]Multi-Site Admin[/b] account. @h5 Who can reset a password? Only the primary contact listed on the account can reset a password. @h5 How to reset your admin password 1. Go to the [url=https://app.pebblego.com/login]PebbleGo login page[/url] 2. Select [b]Forgot Password?[/b] 3. Enter the username for the admin account 4. Select [b]Next[/b] 5. Check your email for a password reset link 6. Follow the link to create a new password Once completed, you can log in again with your updated password. [b]Note:[/b] * Password reset emails are only sent to the primary contact listed on the account. * The building admin is a shared role. If you reset a shared admin login, be sure to notify anyone else who uses that account. [accordion] @h5 Frequently Asked Questions + What password can be reset using “Forgot Password”? Only [b]Building[/b] and [b]Multi-Site (district) Admin [/b] passwords can be reset using this option. + Can anyone reset an admin password? No. Only the primary contact on file for the account can request the reset. + Can admins reset teacher or student passwords? Yes. Building Admins can reset the school password in the admin dashboard. The Forgot Password button will not reset student or teacher logins. [b]Note:[/b] The admin is responsible for sharing the new login information with users at their school. + What if I don’t receive the password reset email? If you are having trouble, please contact our support team at support@capstonepub.com. + What if our school or district has a new primary contact? If the primary contact has changed, your school or district can request an update by emailing support@capstonepub.com. [/accordion] [b]See Also:[/b] * [url=https://www.pebblego.com/resources/help-center/admin-support/sso-and-integrations]SSO and Integrations[/url] * [url=https://www.pebblego.com/resources/help-center/admin-support/usage-data]Usage Data[/url] * [url=https://www.pebblego.com/resources/help-center/admin-support/content-management]Content Management[/url]